Terms and Conditions

Last updated: 19 Dec 2024

By using the Services, you agree you have read and understood the terms in these Terms and Conditions which are applicable to you. These Terms and Conditions constitute a legally binding agreement between you and Plaza Premium Group. These Terms and Conditions apply to your use of the Services provided by Plaza Premium Group. If you do not agree to these Terms and Conditions, please do not use or continue using the Services.

Plaza Premium Group reserves the right to change these Terms and Conditions at any time and from time to time without notice. The new version of these Terms and Conditions will be posted on the Website and will take effect upon posting. Your continued use of the Services after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments. For the purposes of these Terms and Conditions any reference to "we", "us" and "our" refers to Plaza Premium Group.

(A) TERMS AND CONDITIONS

1. TERMS AND CONDITIONS‍

1.1 These are these Terms and Conditions on which we, Plaza Premium Group supply the Services to you.

1.2 Please read these Terms and Conditions carefully, along with the Terms and Conditions available on the booking review page, before you submit your Order to us. These Terms and Conditions explain how we will provide the Services to you, how you and we may change or terminate the contract, what to do if there is a problem, and other important information. In the event of any inconsistencies between these Terms and Conditions and any other terms that may be contained on the Website, the terms of these Terms and Conditions shall prevail unless otherwise specified.
 
2. OUR CONTRACT WITH YOU

2.1 When an Order is submitted to us, the Order constitutes an offer by you to purchase Services in accordance with these Terms and Conditions.

2.2 You acknowledge that our Services are subject to availability. We will endeavour to provide you with the Services, however, for whatever reason, if we are unable to accept your submitted Order, we will inform you of this in writing and:

2.2.1 where you have not made any payment for the Services, we will not charge you for the Services; or

2.2.2 where you have made payment for the Services, we will provide a refund to you.

2.3 Our acceptance of your Order will take place when we inform you by email or such other form of communication at our discretion that we are able to provide you with the Services, at which point and on which date a Contract shall come into existence between you and us.

2.4 Any quotation given by us shall not constitute an offer.

2.5 Any samples, drawings, descriptive matter or advertising issued by Plaza Premium Group, and any descriptions or illustrations contained in its catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.6 These Terms and Conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.7 Information required in the Order

2.7.1 We will need certain information from you so that we can provide the Services to you. For example, you will need to provide your name, contact details, flight details, passport information and other relevant information when submitting an Order. If you have not provided the information we marked as mandatory in the Order, we will contact you in writing to ask for such information. If you do not, within a reasonable time of us asking for it, provide us with this information, we may reject your Order and we will not be liable to provide any Services to you.

2.7.2 We may also require certain information from persons other than you so that we can provide the Services to you. For example, you will need to provide name(s) and contact detail(s) and other relevant information of your other guests and the person picking you up at the airport (if any). By providing such information, you represent and warrant that you have notified and obtained necessary consents from them to send us such information for the purposes of these Terms and Conditions.

2.7.3 We shall not be liable for not providing any part of the Services, if the reason for our failure to provide our Services is any of the following:
 

• You failed to give us the information we need within a reasonable time of us asking for it; or
• The information you provide us with is not complete or accurate or where you have failed to obtain the consent of any third party information as specified in clause 2.7.2 above.

2.8  Orders from Partners

2.8.1 Orders or bookings placed by Partners on your behalf will be subject to these Terms and Conditions as far as it is applicable to you as a Customer save that you shall be responsible for the arrangements made between you and a Partner and Plaza Premium Group will not be responsible or liable to you for such arrangements.

3. PAYMENT OBLIGATIONS

3.1 In consideration for our provision of the Services, you shall pay us the Fees and any applicable taxes in full upon submission of your Order.  

3.2 Customers shall make payment for the Services when booking via any one of the payment methods specified on the Website subject to any instructions which we may require or imposed by the payment service provider or issuing bank.

3.3 Unless otherwise specified by us, no discount is permitted.

3.4 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding. We will not provide the Services to you if we do not receive payment of such amounts in full from you within the prescribed timeline.

3.5 A Transaction Fee could be imposed on your total transaction amount by the payment service provider or the issuing bank. You shall be solely liable to pay the Transaction Fee. We are not responsible for any liabilities arising from non-payment of Transaction Fee.

4. DATA PROTECTION AND SECURITY

4.1 Your privacy is very important to us, and we are committed to protecting your personal data. Your personal data will be collected, used, disclosed and otherwise processed in accordance with our Privacy Policy. The Privacy Policy applies to all of our Services and its terms are made part of these Terms and Conditions by this reference. Please read our Privacy Policy before submitting an Order to us.

5. SERVICES OFFERED OR PROVIDED BY THIRD PARTIES

5.1 You may enter into contract with third parties for Third Party Services through the Website. Such agreement is strictly between you and the applicable third party and we shall have no liability or obligation for any such agreement. Prior to your use of the Third Party Services, you acknowledge that you may be required to abide and comply to their terms and conditions and privacy policies, and we disclaim any liability arising from such agreements between you and the applicable third party. We are not liable for any information that you provide to or authorise us to provide to a third party, or for such third party’s collection, use and disclosure of such information.

5.2 We may include links to other third parties’ websites which are not under our control and we are not liable for any errors, omissions, defamation, libel, slander or inaccuracy in the content, or the consequences of accessing, any third parties’ website. You agree that your access to or use of such third parties’ websites is entirely at your own risk.

6. EXCLUSION OF LIABILITY

6.1 We shall not be liable for our failure to provide part or all of our Services, and will not provide you with any refund for our Services if any of the following events occurs unless otherwise specified by us to you:
 

• For arrivals guest service: if, due to no fault of our own, you do not respond to our welcome placard after all of the passengers within the same flight have disembarked;
• For departures guest service: if you fail to appear at the meeting point as agreed between us 30 mins after our scheduled meeting time.;
• If our performance of the Services is affected by an event outside our control, or any terms, restrictions or controls by the authority then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

7. LIMITATION OF LIABILITY

7.1 Notwithstanding any limitation or exclusions of liability as stated in these Terms and Conditions, we do not exclude or limit in any way our liability to you in the event of the following:
 

• Liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors);
• Fraud or fraudulent misrepresentation;
• Deliberate or wilful act of misconduct; or
• Any other liabilities which cannot be limited or excluded under applicable law.

7.2 Subject to clause 7.1:
 

• we shall not have any liability to you for any indirect or consequential loss not in the contemplation of the Parties arising under or in connection with these Terms and Conditions; and
• our total liability in aggregate to you arising under or in connection with these Terms and Conditions shall not exceed the Fees paid by you in respect of the Services.

 
8. INDEMNITY

8.1 You shall defend, continually release, discharge, indemnify, and hold us, our Affiliates and the respective directors, officers, employees, agents, subcontractors, third-party service providers harmless from and against any and all claims, suits, demands, actions, liabilities, losses, damages, judgments or fines, or damage to any property (including, but not limited to, attorney fees, court costs and expert fees reasonably incurred) or any loss or damage sustained and/or any costs and expenses incurred in connection with your use of our Services.

9. TERMINATION OF CONTRACT

9.1 You may terminate your Contract with us immediately, if any of the following events occur:
 

• You would like to cancel your Order and terminate your Contract with us for convenience; or
• In the event we notify you that there will be a substantial delay in the performance of our Services.  

9.2 Notwithstanding the above, cancellation and/or refunds for any Order is not allowed for certain non-cancellable or non-refundable Rate Plans, subject to the relevant terms and conditions of such Rate Plans and at our absolute discretion. For any other cancellation and/or refund for any Order, it shall be subject to our absolute discretion.

9.3 Without prejudice to any of our other rights as stated elsewhere in these Terms and Conditions, we may terminate part or all of your Contract immediately as and when we deem necessary and expedient.

10. ASSIGNMENT
 
10.1 Subject to us posting a notice of the change of the relevant terms and conditions on our Website, we may at any time transfer or assign our rights and duties under these Terms and Conditions to any third party we deem fit. Once assigned, your relationship would be with our assignee and not with us. 

11. NO WAIVER

11.1 Any failure by us to enforce any right or provision in the Terms and Conditions shall not constitute a waiver of such right or provision.

12. FORCE MAJEURE

12.1 We shall not be liable or responsible for any loss or damages caused to you due to our non-performance of any obligations hereunder which is rendered impossible or caused by a Force Majeure Event.

13. SEVERABILITY

13.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

14. GOVERNING LAW AND JURISDICTION

14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

14.2 In the event of any dispute, controversy, difference or claim arising out of or relating to these Terms and Conditions, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it, the Parties shall first attempt to resolve and settle the matter by mutual consultation in good faith. If such matter may not be resolved, it shall be referred to and finally resolved by the courts of Hong Kong.

15. LANGUAGE

15.1 All non-English versions of these Terms and Conditions are translations of the original version in English for informational purposes only. In the event of conflict between the English version and the non-English versions, the English version shall prevail.

16. DEFINITIONS AND INTERPRETATIONS

16.1 Unless otherwise defined in these Terms and Conditions, capitalised terms have the following meanings:

“Additional Terms for Services” means the additional terms and conditions relating to certain specific Services as specified in Section B - Additional Terms for Services;

“Aerotel” refers to the group of airport transit hotels owned, managed and/or operated by any company of Plaza Premium Group under the brand “Aerotel” or other associated brands of Plaza Premium Group; 

“Affiliate” or “Affiliates” means (a) in relation to a company, any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such holding company has Control; and (b) in relation to an individual, any company over which that individual has Control and any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such holding company has Control at the date of these Terms and Conditions;

“Airport Authority” shall mean the respective airport authority which is in charge of an airport in a Location;

“Airside Lounge or Aerotel” means the Lounge or Aerotel located in the restricted area of an airport in a Location and are only accessible to passengers who have checked in, cleared customs and passport control;

“Business Day” means any day excluding Saturdays, Sundays or public or bank holidays in the Territory;

“Contract” mmeans the contract between you and us for the supply of Services in accordance with these Terms and Conditions;

“Control” of a person means the power or authority, whether exercised or not, to direct the business, management and policies of such person, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise, which power or authority shall conclusively be presumed to exist upon possession of beneficial ownership or power to direct the vote of more than 30% of the votes entitled to be cast at meetings of the members or shareholders of such person or power to control the composition of a majority of the board of directors of such person; the terms “Controlling” and “Controlled” shall be construed accordingly;

“Customer”means any person who uses the Services herein and shall include a passenger in a Location and referred to as “you” under these Terms and Conditions;

“Fees” means the charges payable by a Customer to Plaza Premium Group for the Services as stated in an Order;

“Force Majeure Event” means without limitation any unforeseeable event caused by a strike, fire, flood, earthquakes, governmental acts or orders or restrictions, which is beyond the reasonable control of a party;

“Hotel Facilities” refers to the availability of hotel rooms, accommodations or private resting areas provided by us, including those owned and managed by third party, in airside/landside area of an airport Location;

“Landside Lounge or Aerotel” means the lounge or Aerotel that located in the non-restricted area of an airport in a Location where the general public can access, unless there is a restriction that only passengers with flight tickets can enter the said airport for check in purposes;  

"Location” means a location where the Services are offered to Customers and includes an airport, railway station or such location where a Lounge is located;

“Lounge” means a lounge operated or managed by Plaza Premium Group at a Location and includes Airside Lounge, Landside Lounge and Railway Lounge or a lounge owned and managed by third party;

"Lounge Facilities" means the facilities provided in a Lounge (facilities in different locations may vary), including but not limited to the below facilities subject to change from time to time by Plaza Premium Group and/or Third Party Lounge Provider:
 

1. hot showers facilities including amenities;
2. food and beverages;
3.  use of computers to access Internet;
4. DVD / VCD movie viewing ;
5. selection of local/International magazines and newspapers;
6.  power and Internet connection for travellers' with laptop computers;
7. mobile/laptop battery recharging facilities;
8. telephone for local calls; 
9. flight information;
10. baggage storage; and/or
11. private resting area/room/cabin/pod.

“Order” means a Customer’s booking order for the Services to Plaza Premium Group as set out in its authorised order or booking form or such other booking method as determined by us from time to time;

“Partner”means the company or entity appointed or accepted by Plaza Premium Group as its partner under its partner program and who places an Order on behalf of a Customer;

“Plaza Premium Group”means Plaza Premium Lounge Management Limited and/or any of its Affiliates and shall include its authorised personnel or representative;

“Rate Plans” means any promotional or marketing plans or packages which may be offered by us from time to time for the Services;

"Services" means the services which are stated on any one of the Website supplied by us to you in a Location which may be revised, updated, varied, modified or amended by us from time to time at our sole discretion;
 
“Territory” means the jurisdiction in which we provide the Services to you;

“Terms and Conditions” means these terms and conditions, along with the terms and conditions available on the booking review page that applicable to any Customer;

“Third Party Services” means the goods and/or services offered by third parties as specified on the Website;

“Transaction Fee” means the fee charged by a payment service provider or an issuing bank for a Customer’s total transaction amount; 

“Website” refers to online portal(s)/website(s) as may be adopted by Plaza Premium Group to provide the Services, including but not limited to the following subject to change from time to time:
 

1. www.plazapremiumlounge.com;
2. www.myaerotel.com;
3. www.allwaysvip.com;
4. www.airport-dining.com;
5. www.plazapremiumfirst.com;
6. www.www.intervalsbar.com; and
7. all associated websites, including microsites, of Plaza Premium Group relating to a Location.

16.2 In these Terms and Conditions, terms defined in the singular have the corresponding plural meaning when used in the plural and vice versa.

16.3 In these Terms and Conditions, the word “including” (or “include” or “includes”) means “including without limitation” and will not be considered to set forth an exhaustive list.

16.4 No approval, consent, acceptance, determination, or decision will be unreasonably withheld, conditioned, or delayed, unless these Terms and Conditions provides that the same is subject to the discretion of a Party, in which case it is subject to the sole and absolute discretion of that Party.

16.5 Whenever these Terms and Conditions require or provide for any notice, approval, consent, acceptance, determination, decision, waiver, information, or the like, the same and any request therefor must be in writing (unless otherwise waived in writing by the other Party).

16.6 Unless specified otherwise, a reference in these Terms and Conditions to a law, including any applicable law, is considered to be a reference to (a) such law as it may be amended, modified, or supplemented from time to time, (b) all regulations and rules pertaining to or promulgated pursuant to such law, (c) the successor to the law resulting from recodification or similar reorganising of laws, and (d) all future laws pertaining to the same or similar subject matter.

17. In the event of inconsistency between Section (A) Terms and Conditions and Section (B) Additional Terms for Services, the terms and conditions under the Section (B) Additional Terms for Services shall prevail.

 (B) ADDITIONAL TERMS FOR SERVICES

1. LOUNGE SERVICES

1.1 Lounge Facilities

1.1.1 We shall use our reasonable endeavours to provide the Lounge Facilities during the hours advertised for each Location, but reserves the right to vary the hours of operation or close the Lounge due to refurbishment, relocation or otherwise in which case an alternative Lounge will be provided or a refund of the charges will be made at our sole discretion. In the unlikely event that entry to the Lounge is refused due to capacity constraints, the Customer will receive a refund or a complimentary voucher for their next visit to the Lounge.

1.1.2 We shall use our reasonable endeavours to ensure a suitable environment is maintained in the Lounge, including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the Lounge any persons whose behaviour is unsuitable.

1.1.3 We shall have the right to refuse a Customer entry to the Lounge for any statutory, regulatory, Airport Authority policy reasons including but not limited to health and safety policies or fire regulations.

1.1.4 In order to maintain Customer expectations, children are not permitted to use the Lounge Facilities in certain Lounges. Please check the relevant information on the Website for details. Where any Lounge allows access to children, then such children must be accompanied by a Customer over the age of eighteen (18) years at all times.  

1.1.5 For Airside lounge and Landside Lounge:

a) Airside Lounge: Departing passengers will need to pass through immigration and customs before proceeding to the Airside Lounge. They must obtain a boarding pass for their onward flight. The same is applicable to the transit passengers.
b)  Landside Lounge: Arriving passengers can proceed to the Landside Lounge after formalities in immigration, baggage reclaims and customs. Passengers who need to stay in the airport because of early hotel check-out, delayed flight, or other reasons can stay in the Landside Lounge before catching a flight.

1.1.6 For Railway Lounge:
Customers must ensure that their selected Location corresponds with the railway area from which their train will depart. For example, those choosing Lounge in arrival area will not have access to departure Lounge near the gates. 
Departures/Transit Lounges are located in the restricted area of the railway station. VIP passengers must present valid ID documents and high-speed railway tickets and complete the security check before accessing the VIP lounges. Arrival Lounges are situated outside the restricted area. Customers must possess valid travel documents to clear security and enter the country, where applicable, in order to access this service.

1.2 Customer's Obligations

1.2.1 The Customer shall ensure that he is at all times appropriately dressed and shall behave in an appropriate manner. We and any third party lounge provider with whom we have entered into an arrangement for the provision of Lounge Facilities (“Third Party Lounge Provider”) reserve the right at our or the Third Party Lounge Provider’s sole and absolute discretion to refuse entry or to remove any Customer whose behaviour or mode of dress is considered by us or Third Party Lounge Provider to be unsuitable or is likely to offend other Customers.

1.2.2 Customers must not remove food and/or drinks from the Lounge and will be asked to refrain from consuming food and/or drinks in the Lounge other that food and/or drinks provided in the Lounge.

1.2.3 The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge.

1.2.4 Transit passengers who wish to access a Lounge must be in possession of a valid onward boarding pass. Please contact your airline if you require details about obtaining the boarding pass for your transit/connecting flight.

1.2.5 Full payment must be made at the time of Order. Order is only considered as confirmed when payment has been received by us in full and Order confirmation email has been sent to the email address provided at the time of Order. It is your responsibility to provide a valid email address.

1.2.6 If a passenger fails to obtain an email confirmation from us, we will NOT be responsible for the availability of service upon passenger's arrival. Passenger without a confirmation letter (i.e. not a pre-paid Order) from us will be considered as a "Walk-in" customer. All Services requested upon arrival are subject to availability.  

1.3 Cancellation Policy

1.3.1 Customers agree to provide a minimum of 72 hours’ notice to us in the event of cancellation of a group booking. A group booking is an Order of 10 or more persons or 5 or more rooms. A minimum of 72 hours’ notice by writing to us is required in the event of cancellation of a group booking for our Lounge Facilities. No refund will be arranged for cancellation made within 72 hours prior to the reserved service date and time. All refund / changes made on a confirmed group booking are subject to a minimum of USD10 administration fee per person.

1.3.2 In the event of cancellation of Orders for private resting area (“Private Resting Area”), Customers agree to provide a minimum of 24 hours’ notice to us. No refund will be arranged for cancellations made within 24 hours’ (or such other notice period as may be determined and communicated by us to you at the time of booking) prior to the reserved service date and time. All refunds/changes made on a confirmed Private Resting Area Order are subject to a minimum administration fee of Ten United States Dollar (USD10) per person or 25% of the total Order amount, whichever is higher.

1.3.3 For all other Orders not covered in the foregoing sub-clause 1.3.2, a cancellation fee of Ten United States Dollar (USD10) per person will be charged for all Orders cancelled up to 6 hours (or such other notice period as may be determined and communicated by us to you at the time of booking) prior to the reserved service date and time. No-show or last-minute cancellations with less than the prescribed notice period will be non-refundable. 

1.3.4 For avoidance of doubt, cancellation and/or refunds are not available to Rate Plans that are non-cancellable or non-refundable. 

1.3.5 Complimentary bookings, including redemption bookings are non-cancellable and non-modifiable.

1.3.6 In the event any Customer wishes to amend an existing Order, provided that we receive at least 24 hours’ prior notice (or such other notice period as may be determined and communicated by us to you at the time of booking) of a cancellation of an Order from the Customer, we agree to provide access to Lounge Facilities to the same number of users as on the original Order, at a later date at any Location ("Alternative Lounge Facilities"), subject to prior receipt by us from the Customer of (i) confirmation of the date and Location required; (ii) a payment of Ten United States Dollar (USD10) per person per Order; and (iii) the difference between the Fees paid by the Customer in relation to the original Order and the charges in respect of the Alternative Lounge Facilities applicable as at the proposed date of use of such Alternative Lounge Facilities (whether the Alternative Lounge Facilities are located at the same Location as on the original Order for Lounge Facilities or otherwise). Any amendments to an Order shall be subject to agreement by us.

1.4 Third Party Lounge

1.4.1 Access to the Third Party Lounge is also subject to the terms and conditions set forth by the Third Party Lounge Provider.

2. HOTEL SERVICES

2.1 Hotel Facilities

2.1.1 We shall reasonably endeavour to provide the Hotel Facilities during the hours advertised, but reserve the right to vary the hours of operation or close the Hotel Facilities due to refurbishment, relocation, reasons on health and safety or otherwise, in which case an alternative facility will be provided or a refund of the charges will be made at its discretion. In the unlikely event that entry is refused due to capacity constraints, the Customer will receive a complimentary voucher for their next stay.

2.1.2 We shall reasonably endeavour to ensure a suitable environment is maintained at its premises, including but not limited to keeping the area clean and tidy, ensuring staff are on hand to respond to any queries, and ensuring the removal from its premises of any persons whose behaviour is unsuitable.

2.1.3 We shall have the right to refuse a Customer entry to our Hotel Facilities for any statutory, regulatory or airport policy reasons, including but not limited to health and safety policies or fire regulations.

2.1.4 You agree to adhere to any “No Smoking” policies at our premises.

2.1.5 Access to these facilities is also subject to the terms and conditions set forth by the third party, if applicable.

2.2 Child policy for Hotel Facilities and Private Resting Area

2.2.1 Children above the age of twelve (12) will be charged the same as an adult and supplementary charges may apply.

2.2.2 All children must be accompanied at all times by an adult Customer who is at least eighteen (18) years old.

2.2.3 We reserve the right to request for proof of age as and when we deem necessary.

2.2.4 Hotel Facilities:
 

• Children of under the age of twelve (12) can stay at no extra cost when sharing existing bedding when accompanied by a paying adult, up to 1 or 2 children per room where the room category, size and beddings permit.

*Some room types can only accommodate 1 or 2 persons. Please refer to room descriptions for more details. For your convenience and comfort guest can also consider a family room or connecting room where available;

• Extra bed where available is chargeable;

2.2.5 Shower: 
 

• Children under the age of two (2) may enjoy complimentary access/use;
• Discounted fee is available subject to our discretion for children between two (2) and eleven (11) years old. Discounted fees are subject to availability and differ by facilities and location;

2.3. Booking

2.3.1 The Hotel Facilities provided by Aerotel are subject to these Terms and Conditions, which the Customer shall be deemed to have accepted, by booking the Hotel Facilities and paying the Fees.

2.3.2 Unless otherwise specified, a booking in an Order is only confirmed when payment has been received by Aerotel in full and a written confirmation is issued to you.

2.3.3 For online bookings/ transactions made at our Website, the billing organisation will be reflected as Plaza Premium Lounge Management Limited.  

2.4 Cancellation Policy

2.4.1 Cancellations and amendments are subject to the Rate Plan selected at the time of booking.

2.4.2 Unless otherwise specified at the time of booking, or if you have booked a non-cancellable or non-refundable Rate Plan, bookings may be cancelled or amended without charge up to 24-hours (or such other notice period as may be determined and communicated by us to you at the time of booking) prior to check-in.

2.4.3 Amendments may be subject to revised pricing and are subject to availability of Hotel Facilities.

2.4.4 Late cancellation and/or failure to check-in as booked will be considered a ‘no-show’ and charged accordingly.

2.4.5 For cancellation and amendments terms of group bookings, please contact us.

3. OTHER SERVICES (available only at the selected Location)

3.1 Baggage Storage

3.1.1 Cancellations and amendments are not permitted.

3.1.2 You must not leave valuable items, such as money or passports, in your stored baggage.

3.1.3 In the event of any dispute, cancellation, or amendment, our decision shall be final and conclusive.  

3.2 Shower + Baggage Storage

3.2.1 Bookings cannot be cancelled, modified, or refunded. Failure to arrive at the Location will be considered as no-show and the full rate will be charged.

3.2.2 Usage Terms: 
 

• Shower Access: Shower facilities are available for a maximum of 30 minutes (subject to availability).
• Baggage Storage: You may store up to 3 bags for a maximum of 5 hours. Each bag must not exceed the dimensions of 79x53x36 cm (length + width + height).

3.3 Airport Limousine Bus Ticket

3.3.1 Cancellations and amendments are not permitted.

3.3.2 Valid for one-way travel per ticket only.

3.3.3 The ticket is valid for 30 days from the date of purchase and for the specified route. Ticket(s) can be collected at the reception of the selected Lounge. 

3.3.4 Child rates are applicable for children aged up to eleven (11) years old at the time of travel.

3.3.5 Complimentary travel is available for infants/children under the age of six (6) who do not occupy a seat (a ticket must be purchased if your infant/child requires a seat).

3.3.6 Any corrections or alterations to the information printed on the ticket will render it void and invalid for travel.

3.3.7 All tickets are also subject to the terms of conditions of the bus operator.

3.4 Foreign Exchange
 
This Service is subject to the terms of conditions of the third party partner.

4. WI-FI CONNECTION

4.1 Service Description

4.1.1 You may use the Wi-Fi service for lawful purposes only. Prohibited activities include, but are not limited to: 
 

• Illegal activities, such as downloading or distributing copyrighted material without permission.
• Activities that interfere with the operation of the Wi-Fi or other users.
• Sending unsolicited advertisements (spam).
• Attempting to gain unauthorised access to systems or networks.

4.1.2 The Wi-Fi service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service.

4.1.3 We reserve the right to monitor, restrict, or terminate access to the service at our discretion and without prior notice.

4.1.4 The Wi-Fi network is not secure, and communications over the network may be subject to interception by unauthorised third parties. Use caution when transmitting sensitive information.

4.2 Data Collection

4.2.1 When you connect to our Wi-Fi service, we may collect your device information and/or any information you provide. You have the right to access, correct, delete, and restrict the processing of your data. To exercise these rights, contact us at [email protected].

4.3 Liability Disclaimer

4.3.1 We are not responsible for any loss or damage arising from your use of this Wi-Fi service, including but not limited to data breaches, service interruptions, or loss of data.

5. Alert & Notification Feature

5.1 Feature Description

5.1.1 Our alert and notification feature via WhatsApp(or any other messaging platform, as the case may be) (“Alert and Notification Feature” or “Feature”) is able to provide you with customer support, flight information updates, and promotional information of our products and services.

 5.1.2 You may use this feature for lawful and legitimate inquiries related to our products and services.

 5.1.3 You must not use the feature for any unlawful activities, including but not limited to:  
 

• Sending spam or unsolicited messages.
• Transmitting offensive, abusive, or defamatory content.
• Sharing personal or sensitive information that could compromise your privacy or security.

5.1.4 We do not guarantee that the feature will be uninterrupted, error-free, timely, or that the information provided through the feature will be accurate or complete.

5.1.5 The flight information provided through the feature is reliant upon data provided by a third party and we do not guarantee its accuracy and completeness. Please verify the flight information with your airline and/or at the flight information display screens in the airport.

5.1.6 We reserve the right to modify, suspend, or terminate the feature at any time without prior notice.

 5.2 Data Collection

5.2.1 When you use the Alert and Notification feature, we may collect your contact information, message content, flight number, payment details and/or any information you provide. We use this data to respond to your inquiries, improve services, for marketing promotion purposes, and maintain records for legal and operational purposes. You have the right to access, correct, delete, and restrict the processing of your data. To exercise these rights, contact us at [email protected].

 5.3 Liability Disclaimer

5.3.1 We are not responsible for any loss or damage resulting from the use of the Alert and Notification Feature, including but not limited to data breaches, service interruptions, delays or inaccuracies of information provided through the service.